Frequently Asked Questions
Everything you need to know about shopping with North America.
What is the standard shipping time for orders within North America?
We offer standard shipping across the United States and Canada, typically arriving within 3-7 business days. Priority shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite fitting garments to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
At North America, we prioritize quality and ethics. 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.